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Refund Policy

Refund Policy

Pawtale stories are personalized digital files. Because each PDF is created around your pet, purchases are generally final once creation has begun.

If Something Is Not Right

  • Contact us with your order number and a brief description of the issue
  • We will review access, file, and personalization concerns with care
  • Where appropriate, we may correct the story or provide a refund

If you have questions about this policy, please contact us.